TERMS AND CONDITIONS

Hello The following terms and conditions represent the basis upon which driving lessons and courses are offered to you by your driving instructor.

Please note the contract for services is between yourself and the instructor.

The instructor operates his/her business and has agreed to be bound by the following terms and conditions.

1. GENERAL CONDUCT 

Your instructor is bound by a professional code of conduct. To be courteous, polite behaving in a professional and ethical manner at all times.

Your instructor’s car will be well-maintained, clean tidy.

The car used is fitted with dual controls as part of their standard equipment.

2. QUALIFICATIONS 

As a minimum, your instructor is licensed by the Driving Standards Agency (DVSA) to give tuition.

Your instructor badge will be displayed at the left corner of the front windscreen whenever giving tuition.

3. DRIVING LICENCE, EYESIGHT & HEALTH 

The pupil must hold a current valid (Provisional or Full) driving licence, which must be produced at their first lesson.

The pupil must also check they can read a number plate at a distance of 20.5 meters with glasses if normally worn.

Pupils are advised to disclose any medical conditions that may affect normal ability during the lessons.

Pupils are reminded of the laws regarding alcohol and drugs and should present themselves for a lesson in a fit state to drive.

The instructor reserves the right to cancel the lessons if he/she thinks the pupil’s judgement is impaired.

In this instance, the full lesson(s) booked payable.

4. PAY AS YOU GO

Payments must be made before the start of the lesson.

5. BLOCK BOOKINGS (saver deals)

*NB*

 (a) Once payment is done and lessons started, then the pupil must finish all the hours and it's non-refundable.

(b) Block bookings paid, and no further lessons taken for more than 3 months. All the balance hours forfeited time lost and it's non-refundable.

6. INTENSIVE COURSES

Payments must be made 30 days before the start of the course.

Once course hours have been agreed organized and communicated to the pupil, then the pupil cancels the course less than 7 days notice before the start date, then all the booked hours for that particular week becomes time lost, forfeited and non-refundable.

*NB*

The reason you cannot get a refund, your driving instructor is a self-employed businessman or woman and cancellation of such short notice will leave him/her without any income for that week.

At the driving instructor's discretion, courses may be rescheduled for a later date in case the pupil is admitted to the hospital due to sudden sickness, which must be proved by the doctor's/hospital letter of admission. 

5. POSTPONEMENT & CANCELLATIONS 

The latest time to postpone or cancel  regular bookings is at least 24 hours' notice before the scheduled time.

However, if this is not possible the full training fee for the lesson(s) booked becomes chargeable.

We reserve the right to amend driving lessons if we are unable to keep the appointment in the event of a car mechanical breakdown or due to unpredictable circumstances that arise within the job sector, like Test changes by the DVSA.

6. PUNCTUALITY

In their interest learners are advised to be punctual for their lesson appointments.

The instructor would normally wait for a maximum of 15 minutes before the lesson would be abandoned and the lesson fee forfeited and become due to payment.

A reciprocal waiting time may become necessary if the instructor is delayed due to unforeseen circumstances.

Any lesson time lost as a result of this would be made up by the instructor either at the end of the normal lesson time or at a later date. 

7. DRIVING TEST RECOMMENDATION 

The driving test must be attempted within 12 months from the date the training begins.

*NB*

There is no restriction on the number of lessons to achieve the Test Standard.

Reason pupils are different in their learning capabilities.

 Lessons will need to be taken regularly.

A “satisfactory standard” will be confirmed by an independent mock test conducted by either your instructor or another instructor.

8. DRIVING TEST BOOKINGS & CANCELLATIONS

Driving tests can be booked by you, the instructor or together.

*NB*

Before the first attempt, confirm with your instructor that you’re ready.

Secondly, your instructor is available to accompany you on that date.

Failure to do that your instructor cannot be held responsible.

Three clear working days’ notice of cancellation or postponement is required by the DVSA.

Not to lose your test fee.

Your instructor cannot be held responsible for any postponement or cancellation of the test by DVSA or by the pupil.

However, he/she will do all that is possible to rearrange for another test as quickly as possible.

Driving test bookings always take priority over normal lessons.

Therefore, your lessons may be postponed to allow someone else’s driving test and vice-versa.

Changes to lesson bookings as a result of this will be notified immediately.

9. USE OF THE VEHICLE 

In the interest of safety, your instructor reserves the right to withhold the use of the car for your Test, if in their opinion, your driving is potentially dangerous to Yourself, the Examiner and the General public.

The minimum car rental charge for a Test within your town is 2 hours.

Outside your local Test centre, total hours will be calculated from pick-up time to drop-off time.

10. LEARNER COMFORT & SAFETY 

In the interest of comfort and safety learners are advised to wear suitable footwear and clothing which does not restrict movement.