The following terms and conditions represent the basis upon which driving lessons and courses are offered to you by your driving instructor. Please note the contract for services is between yourself and the instructor. The instructor operates his/her business and has agreed to be bound by the following terms and conditions.
1. General conduct
Your instructor is bound by a professional code of conduct. To be courteous, polite, behaving in a professional and ethical manner at all times. Your instructor’s car will be well maintained, clean tidy. The car used is fitted with dual-controls as part of their standard equipment.
2. Qualifications
As a minimum your instructor is licensed by the Driving Standards Agency (DSA) to give tuition.
3. Driving License, Eyesight and Health
The pupil must hold a current valid driving licence (provisional or full), which must be produced in advance of their first lesson.
The pupil must also check they can read a number plate at a distance of 20.5 metres with glasses if normally worn.
Pupils are advised to disclose any medical conditions that may affect normal ability during the lessons.
Pupils are reminded of the laws regarding alcohol and drugs, and should present themselves for a lesson in a fit state to drive. The instructor reserves the right to cancel the lessons if he/she thinks the pupil’s judgement is impaired. In this instance the full lesson fee will be payable.
4. PAYMENTS
PAY AS YOU GO
Payments must be done at the start of lesson.
BLOCK BOOKINGS
****NB***
1. Once payment done and lessons started, then the pupil must finish all the hours and it's non refundable.
2. Block bookings paid, and no further lessons taken for a period of more than three months. All the balance hours forfeited time lost and it's non refundable.
3. Do not commit to pay block bookings if you're not sure with the instructor’s teaching method or reputation.
INTENSIVE COURSES
Payments must be done 14 days before the start of the course. Once courses hours have been organized into the driving instructor’s diary and communicated to the pupil, if the pupil then cancels the lessons and its less than 14 working days before the start date, then those lessons will be forfeited time lost and the payment done becomes non-refundable.
NB: The reason you cannot get a refund, it's because your driving instructor is a self-employed businessman or woman and cancellation of such a short notice will leave him/her without any income for that week. Courses may be rescheduled for a later date that you can attend but at the driving instructor’s discretion.
5. POSTPONEMENTS & CANCELLATIONS
The latest time to postpone or cancel a booking is at least 24 hours notice before the scheduled time. However, if this is not possible the full training fee for the lesson(s) concerned will be charged in full.
We reserve the right to amend driving lessons if we are unable to keep the appointment in the event of car mechanical breakdown or unpredicted circumstances that arise within the job sector like Test changes by the DVSA.
6. Punctuality
In their own interest learners are advised to be punctual for their lesson appointments. The instructor would normally wait for a maximum of 15 minutes before the lesson would be abandoned and the lesson fee forfeited and become due to payment. A reciprocal waiting time may become necessary if the instructor is delayed due to unforeseen circumstances. Any lesson time lost as a result of this would be made up by the instructor either at the end of the normal lesson time or at a later date.
7. Driving Test Recommendations
The driving test must be attempted within 12 months from the date the training begins.
*There is no restriction in the number of lessons to achieve Test Standard, because different pupils will have different capabilities.
Lessons will need to be taken on regular basis.
A “satisfactory standard” will be confirmed by an independent mock test conducted by either your instructor or another instructor.
8. Driving Test Bookings /Cancellations
Driving tests is booked by you and the instructor together, but If you plan to book it yourself, first confirm with your instructor that you’re ready for the test, secondly your instructor is available for that day
*NB: failure to do that your instructor cannot be held responsible.*
Five clear working days’ notice of cancellation or postponement is required by the DVSA. Failure to provide the required notice will result in the loss of your test fee.
Your instructor cannot be held responsible for any postponement or cancellation of the test by DVSA or by the pupil.
However, he/she will do all that is possible to arrange for another test as quickly as possible.
Driving test bookings always take priority over other lessons. Therefore, your lessons may be postponed to allow someone else’s driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately.
9. Use of vehicle
In the interest of the customer, examiner and general public safety, your instructor reserves the right to withhold the use of a car for the test if, in their opinion your driving is actually or potentially dangerous.
NB: Minimum car rental charge for a Test within your town 2-hours, outside your town 3-hours.
10. Learner Comfort & Safety
In the interest of comfort and safety learners are advised to wear suitable footwear and clothing which does not restrict movement.